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Comm100 Live Chat Window can be fully customized by using your own CSS code. This allows you to deliver a consistent and professional image that resonates with your branding and website.This article introduces typical examples of how you can customize t...
Comm100 Live Chat Custom Variable uses HTML Document Object Model (DOM) or JavaScript variables to read your website's information. Now Custom Variable will also retrieve QueryString from URL which is not JavaScript based.To utilize custom variables, yo...
Canned Messages are pre-defined messages used for easy re-use and access in the future. Canned messages are usually created for greetings, frequently asked questions, and more.When handling chats or tickets, agents can send canned messages to visitors q...
With Comm100 Live Chat, you can automatically invite visitors to chat with you based on pre-defined rules. This not only frees you from manually identifying target visitors and sending invitations but also ensures that no target visitors are missed.Note...
Comm100 Live Chat provides three types of chat buttons: Adaptive, Image, and Text link. The settings available for each type of chat button vary. This article introduces the three types of chat buttons and the available customizations for each of them.N...
Chat Window is the window on which your visitors chat with your agents. It is fully customizable. You can tailor the window and make it match the style of your website.
Step-by-Step Instructions Log in to the Comm100 Control Panel. In the left navigati...
On the Comm100 Agent Console, you can set up a pre-defined and personalized message to send to the visitor once a chat starts. Each agent can customize their own auto greeting messages.Note:To learn more about how you can customize your settings on the ...
A Live Chat campaign is a set of configurations that define the appearance and behavior of your chat button and visitor-side windows. Each campaign comes with its own unique live chat code.With Comm100 Live Chat, you can display the same chat button acr...
Comm100 Live Chat allows you to customize the interface text displayed on visitor-side windows, including the Pre-Chat Window, Chat Window, Post-Chat Window, and Offline Message Window. You can either change the text to a different language or manually ...
APre-Chatwindow is where your visitors need to enter their information before initiating a chat request. It helps agents to know more about visitors before accepting their chats. You can customize the pre-chat window according to your needs.By default, ...
The Manual Invitation feature allows you to proactively invite a visitor on your website to start a chat. You can customize the invitation by defining a personalized message and presentation style to better engage visitors.Step-by-Step InstructionsLog i...
Comm100 Agent Console offers personalization at different levels to improve efficiency and extend user experience. You can set up your preference for settings including the theme color, keyboard shortcuts, notification alerts, and so on.This article int...
Comm100 Live Chat provides advanced chat routing features that allow you to efficiently route customers to designated departments or agents based on customer location, source, navigation history, and other system fields. You can also use the data captur...
Comm100 Agent SSO (Single Sign-On) allows your agents to have a single login across Comm100 and other applications. You only need to log in once to move securely between Comm100 and other applications without the need to log into separate accounts or re...
Comm100 Agent SSO allows your agents to have a single login across Comm100 and other applications. Once logged in, you can move swiftly between Comm100 and other applications without needing to log into separate accounts or remember multiple usernames a...
Chat Group Tags are a useful feature for clients with differently branded websites. Adding Chat Group Tags to your live chat code means that if a visitor chats on one of your websites and later initiates another chat on a different website, Comm100 will...
Net Promoter Score, or NPS, measures customer experience and predicts business growth. It can be used to collect visitor feedback and evaluate service performance. Comm100 includes NPS as a standard field type for Post-Chat Surveys. Adding NPS to your p...
With Comm100 Live Chat, website visitors can click the chat button to leave offline messages when no agents are online. You can set up email addresses to receive offline messages.By default, offline messages are sent from livechat@Comm100.com. If you wa...
Comm100 Agent SSO allows your agents to have a single login across Comm100 and other applications. You only need to log in once and can move swiftly between Comm100 and other applications without the need to log into separate accounts or remember multip...
Comm100 Chat Window is fully customizable. It allows you to remove the Powered by Comm100 text from the visitor-side chat window to reinforce your branding and create a clean look for your live chat.This article introduces the steps to remove the text u...
What is Live Chat QueueChat queue is automatically enabled when you activate the Auto Distribution feature.With Auto Distribution enabled, when all agents reach their maximum concurrent chats, visitors will enter a chat queue and get notified of their p...
Comm100 Live Chat allows you to create Multiple Campaigns, each of which has their own dedicated chat style and settings. For each campaign, you can customize its chat buttons, pre-chat surveys, chat windows, routing rules, etc. All you need to do is to...
Offline Message window is used for your website visitors to leave offline messages when the status of the chat button is offline. Visitors can also choose to leave offline messages if they don’t want to wait for agents to answer their chat requests.Alth...
As an agent,it iseasy foryouto startaccepting chatswith Comm100 Live Chat.Before you can start accepting chats,yoursystem admin needstogetthe live chat code and then paste the code onto your website.To learn more on how to install theComm100 Live Chat,s...
Comm100 Live Chat supports Auto Translation with built-in Google Translate integration. Auto Translation enables your agents to chat with visitors who speak a different language.Note:This feature is available in Live Chat Ultra plan. To learn more about...
Introduction Skill-Based Routing (SBR) is a way to route chats based on agents’ skills, so that your visitors can quickly get the targeted support that they need. Skills can be languages, IT skills, or product areas. In the Comm100 system, you can grou...
Chat requests can be distributed to agents automatically. Auto-distributed chats do not need to be manually picked up by agents, saving visitors from waiting once they initiate chat requests.Comm100 provides basic auto distribution and rule-based auto d...
Post chat survey window is a window where visitors can leave evaluative comments and rate agents’ performance after chat. Post chat survey helps you gather clients’ feedback, evaluate employees’ performance and identify improvement opportunities. Comm10...
Comm100 Chat Button is fully customizable. For mobile-optimized websites which are specifically designed for use on mobile devices, you can customize the chat button for optimal effects.Comm100 supports three types of chat buttons, which differ in visua...
Comm100 Live Chat allows agents to add wrap-up comments and categorize chats after a conversation ends, helping your team track chat outcomes and analyze performance more effectively.
The Agent Wrap-Up form contains multiple fields that agents can use t...
The Shift feature of Comm100 Live Chat makes it easy for you to stay online and on time for your customers. You can quickly build and maintain live chat agent schedules, create multiple shifts per agent and department, and keep your team organized and c...
With Comm100 Live Chat, the chat button is fully customizable. You can customize the type, color, icon, text, and position for your chat button. Comm100 Live Chat provides three types of chat buttons: Adaptive, Image, and Text link. The settings availab...
Offline Message Window is used for your website visitors to leave offline messages when the status of the chat button is offlineVisitors can also choose to leave offline messages if they don’t want to wait for agents to answer their chat requests.Althou...
Comm100 Live Chat comes with high customization, which allows you to create a live chat experience resounding with your own branding. If you are not providing 24/7 service, you can hide the chat button on your website when none of your agents are online...
Comm100 Live Chat allows your agents to accept chats automatically. When all agents have reached their maximum concurrent chats, new visitor chat requests will enter a queue sequentially until an agent becomes available.
To enable the Chat Queue,Auto Di...
The Audio Video Chat feature in Comm100 Live Chat enables your agents and your customers to talk over chat at any time. The solution offers more efficient and effective communication, speeds up resolution time, and improves customer experiences for hig...
Visitor Segmentation allows you to categorize visitors into different groups based on predefined rules. Segments update in real time, enabling agents to immediately identify a visitor’s segment and respond accordingly.For example, you can create a segme...
Hiding the Live Chat button on mobile websites can come in handy for scenarios when you have different designs or content for your desktop and mobile sites or when your mobile site is not fully ready for visitors and so forth.The method you use depends ...
When configuring conditions for Auto Invitation, Visitor Segmentation, Routing, or Dynamic Campaigns, you can use one of three logical operator modes: All, Any, or LogicalExpression. The Logical Expression option gives you more flexibility by allowing y...
A greeting message is a pre-defined welcome message that appears at the top of the chat window to greet visitors when a chat starts.Step-by-Step InstructionsLog in to your Comm100 Control Panel.From the left navigation menu, click Live Chat Campaign.Se...
You can reset or change your Comm100 password if you forget it or want to update it for security reasons. This article explains how to reset your password before login and how to change it after logging in. Reset Your Password Before LoginIf you forget ...
While you are chatting with a customer, it happens that you wait for a long time for the customer to send a new response. With Comm100 Live Chat, you can set up a timer to automatically stop the chat if a customer has been inactive for a long time. The ...
We have taken the necessary steps to ensure that our policies and procedures for data handling meet HIPAA standards. If you need a HIPAA compliant service, first, contact us for the account setup. Once we set up the account, you need to configure your C...
Comm100 Live Chat offers the ability for chat transcripts to be emailed to you automatically with Agent Wrap-Up comments attached, as well as providing options for agents to attach wrap-up information manually to transcripts.The Agent Wrap-Up form conta...
With Comm100 Live Chat, your chat transcripts are saved in your Comm100 account. You can send the transcripts to designated email addresses after the chat ends for efficient follow-ups.Step by Step InstructionsTo set up automatic transcript emails, foll...
The Audio Video Chat in Comm100 is built upon the WebRTC communications protocols and application programming interfaces. Below are the supported browsers and platforms for both the agent and visitor sides.Note:For visitors to initiate the audio and vi...
With Comm100 Live Chat, we provide sound notifications and popup notifications for various Live Chat events, including new visitors, new chats, new responses, chat ended, transferring chat, agent message, and more. You can customize these notifications ...
Yes, you can put your own branding/banner image (logo) in the visitor side window including Chat Window, Offline Message Window, and Pre-Chat Window.Chat Window is used by visitors to chat with your agents.Offline Message window is used for your website...
Comm100 Live Chat allows you to auto-fill pre-chat fields based on the value of custom variables. If you are using custom variables, you can populate pre-chat fields with the variable values automatically.For example, if you have a custom variable detec...
Yes!Comm100 Live Chat is customizable and you can customize the live chat according to your needs. Currently, all configurable items includeChat Button,Chat Window,Invitation,Pre-Chat Window,Offline Message Window,Post-Chat Survey,Interface Language, an...
Comm100 Live Chat supports auto distribution which allows you to distribute chats to the agent you want automatically. The advanced rule-based auto distribution allows you to distribute chats to the most suitable agent using a combination of basic distr...
After you integrate Comm100 Live Chat with Comm100 Ticketing Messaging system, your agents can manually convert a chat to a new ticket or attach the chat to an existing ticket in the Agent Console. The integration eliminates time-consuming switching be...
Yes. To change the text font (for example, color, size, family, and more) of your chat link (a chat button withText Link type), you need to manually modify your live chat code before you paste it onto your website.Followed is a sample about how to modif...
Comm100 Live Chat can be used on multiple websites simultaneously with one account. You can put the same style chat button on multiple websites or use different chat buttons on different websites.To put the same style chat button on multiple websites, y...
You can add new fields in the Pre-Chat window to collect the information you need from visitors.Step by Step InstructionsLog in to Comm100 Control Panel.In the left navigation bar, click the Live Chat tab. Click the Campaigndrop-down menu, go to Pre-cha...
Chat Window is used by visitors to chat with your agents. You can customize its appearance to match the style of your website.There are two types of chat windows:Embedded Chat Window -It displays directly on your web pages to allow your visitors to chat...
Comm100 Live Chat allows visitors to send email chat transcripts to themselves during or after a chat. When setting up this function, you can customize the transcript email including the email subject, sender address, and SMTP server. Once this feature ...
With Comm100 Live Chat, you can automatically invite visitors to chat with you based on pre-defined rules. However, in some scenarios, you might only want to target visitors accessing your desktop websites and remove auto-invitation capabilities for vis...
Comm100 allows you to add your agents’ Title and Bio information and show them to your visitors in the Chat Window. It provides a quick overview of agents’ job responsibilities, level of job, experience, or expertise, and more, which helps deliver a bet...
When your live chat is offline, your clients can click the chat button andleave messages. These messages are stored on Comm100 sever and can be queried. Thus you can follow up the inquiries without missing any chance to communicate with your clients. Th...
You can set a time range and query your detailed balance history of a certain period or time. Step by Step InstructionsTo view your balance history, follow these steps:Log in to the Comm100 Control Panel.From the left navigation menu, go to Global Setti...
Yes. You can put multiple chat buttons on the same web page.Comm100 provides a specified code for extra chat buttons. If you want to install an extra chat button on the web page where one or more chat buttons are already being used, you need to get the ...
Yes, Comm100 supports multi-agents.Comm100 Live Chat allows you tocollaborate with other agents during a chat session. You can add unlimited agents into an account and have multiple support representatives to take care of the live chat service.To learn ...
With Comm100 Live Chat integration with Facebook, visitors now can click the Facebookicon in thePre-Chat window to sign in without filling out the pre-chat form. Note:If a visitor initiates a chat by signing in with social media account, a Facebook ic...
Single sign-on (SSO) is a user authentication tool that enables users to securely access multiple applications and services using just one set of credentials. Comm100 supports Agent SSO and Visitor SSO functions to provide a more secure and convenient l...
Screen Sharing allows your agents and visitors to share their screens in real-time during a chat. It enables participants to showcase various screen content, including documents, presentations, websites, applications, or their entire screens. By facilit...
Instead of using the offline message window provided by Comm100, you may redirect your visitors to your own page when your button is in offline status.Step by Step InstructionsLog in toyour Comm100 account.From the left navigation menu, go to Live Chat ...
Yes, Comm100 Live Chat fully supports Arabic on the visitor side. You can enable Arabic by editing the language settings of an existing campaign or by creating a new campaign with Arabic selected as the display language.Edit Campaign LanguageLog in to y...
If you are a Site Administrator or have permission to manage agents, you can delete an existing agent from your Comm100 account. Deleting agents is typically done when an agent leaves your organization or no longer needs access to your Comm100 account.S...
You can bind a chat button with a defined agent. After that, the chat requests from this chat button will be routed to the specific agent/departmentautomatically. This is helpful if you want to set up a dedicated chat button for a certain agent.Step by ...
Comm100’s Social Media Routing allows you to efficiently route visitor’s social media queries to designated departments or agents based on predefined conditions. This ensures that your visitor’s messages are always directed to the right agents.Step by S...
In addition to versatile configurations for the chat button, chat window, and other settings, Comm100 Live Chat also supports customizations via custom CSS and JavaScript code. You can add your custom JavaScript code to personalize the visitor-side chat...
Introduction to Visitor-Contact MatchIn Comm100, a visitor is an online user who lands on the Live Chat-enabled website, and a contact represents a known individual with unified identity data, such as name, email, phone number, and more.With Comm100 Liv...
If your website serves visitors from around the world, offering a multilingual live chat experience is essential to ensuring trust and better engagement. Instead of managing separate campaigns for each language, Comm100's Single Campaign Supports Multip...