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2026
17
This release update highlights new features and usability improvements added to the Ticketing Messaging product, designed to improve agent efficiency, visibility, and workflow flexibility. Reporting Metric Linking to Ticket DetailsYou can now click dir...
This release introduces new features and usability improvements for Secure Form and AI Automation, designed to improve agent efficiency, expand secure data collection capabilities, and enhance AI knowledge management and reporting visibility. Secure Fo...
This release introduces CustomDashboard, a new reporting capability designed to provide greater flexibility in monitoring performance and analyzing business data. With customizable dashboards, reusable report widgets, and sharing options, you can bring ...
This release introduces new features and usability improvements to Ticketing Messaging, aimed at enhancing agent efficiency, increasing visibility, and providing greater flexibility in managing workflows. IMAP Email Account TypeInternet Message Access ...
This release introduces enhancements to AI Automation, Live Chat, and Ticketing Messaging, designed to expand automation capabilities, provide greater flexibility in building intelligent workflows, and improve control over chat interactions and ticket...
This release introduces enhancements to AI Quality Assurance, designed to provide greater control over review processing, improve coaching workflows, and increase visibility into AI credit usage. Sampling Rate for ReviewsYou can now configure a sampling...
This release introduces a new integration with Realtime Gaming (RTG), enabling seamless access to player data within Comm100. With this integration, agents can view and manage RTG player information directly during chat and ticket interactions, improvin...
This release introduces a new Live Chat enhancement designed to improve conversation continuity and provide visitors with easier access to their previous interactions. With the new chat history capability, visitors can review past conversations directly...
This release introduces new AI Agent enhancements designed to expand integration capabilities and improve tracking and analytics for AI-generated interactions. With the addition of MCP Servers and Reference URL Suffix support, you can connect AI Agents ...
This release introduces a collection of Agent Console enhancements designed to improve visibility, navigation, and collaboration in Live Chat. These updates help agents and supervisors monitor conversations more effectively, access information more quic...
This release introduces new Ticketing Messaging enhancements designed to improve visitor localization, prevent accidental content loss, and enhance agent collaboration. With multilingual support for Anytime Chat, automatic saving of in-progress ticket ...
This release introduces an enhancement to AI Automation, helping agents leverage AI more effectively during customer conversations.Agents can now manually trigger AI Agent Topics and Intents directly from the Agent Console during live chat conversation...
This release introduces Live Chat Triggers and Real-Time Spotlight Detection, helping teams automate workflows, identify important conversations in real time, and respond proactively during live customer interactions. Live Chat TriggersLive Chat Trigger...
This release introduces enhancements to AI Agent and Queue Management, helping improve AI-assisted conversations, streamline chat handoffs, and provide greater flexibility in managing visitor queues. AI Agent Auto Wrap-upAI Agent can now automatically g...
This release introduces Agent Collision Detection for Ticketing Messaging, allowing agents to see when other team members are viewing or editing the same ticket. By providing real-time visibility into ticket activity, the feature helps teams collaborat...
This release introduces several enhancements to Booking, providing greater flexibility when managing service availability, improving appointment details, enabling internal collaboration, and expanding appointment notifications. The update includes confi...
This release introduces Knowledge Base SEO, a new feature that helps you manage search engine optimization for your public Knowledge Base from a centralized location.Knowledge Base SEO includes three tabs—General, Redirects, and Health—that allow you to...