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2026
6
This release update highlights new features and usability improvements added to the Ticketing Messaging product, designed to improve agent efficiency, visibility, and workflow flexibility. Reporting Metric Linking to Ticket DetailsYou can now click dir...
This release introduces new features and usability improvements for Secure Form and AI Automation, designed to improve agent efficiency, expand secure data collection capabilities, and enhance AI knowledge management and reporting visibility. Secure Fo...
This release introduces new features and usability improvements to Ticketing Messaging, aimed at enhancing agent efficiency, increasing visibility, and providing greater flexibility in managing workflows. IMAP Email Account TypeInternet Message Access ...
This release introduces enhancements to AI Automation, Live Chat, and Ticketing Messaging, designed to expand automation capabilities, provide greater flexibility in building intelligent workflows, and improve control over chat interactions and ticket...
This release introduces enhancements to AI Quality Assurance, designed to provide greater control over review processing, improve coaching workflows, and increase visibility into AI credit usage. Sampling Rate for ReviewsYou can now configure a sampling...
This release introduces a new integration with Realtime Gaming (RTG), enabling seamless access to player data within Comm100. With this integration, agents can view and manage RTG player information directly during chat and ticket interactions, improvin...