This release adds a Views column to the Articles page in Knowledge Base, allowing you to see the total number of times each article has been opened.
A view is counted when:
- An article is opened.
- An article is refreshed or reopened.
- An article is opened in the chat side window. To learn how to make Knowledge Base articles available in Live Chat, see this article.
Browsing article lists, categories, or search results does not count as a view.
Note: Views represents the total number of article opens, including repeated views of the same article by the same person. It does not represent unique visitors or indicate whether an article was fully read.