This release introduces new Ticketing & Messaging enhancements designed to improve visitor localization and agent collaboration. With multilingual support for Anytime Chat and the ability to share direct links to tickets, teams can deliver a more personalized visitor experience while collaborating more efficiently on customer requests.
Anytime Chat Multilingual Support
You can now add multiple languages to a single Anytime Chat widget and designate one as the default. When a visitor opens the chat widget, the system automatically matches the widget language to the visitor's browser language when a supported language is available.
The update also includes language-specific customization, auto-translation for default language updates, fixed language control through installation code or JavaScript API, and support for right-to-left (RTL) languages.
To learn more about configuring Anytime Chat, see this article.
Share Links to Tickets
To improve collaboration between agents, you can now copy a direct link to a ticket and share it with other team members, making it easier to reference specific customer requests and collaborate on ticket handling.
