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Billing & Agent Management
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When a Comm100 agent is created, you can manage agent permissions by editing agents individually or by granting role permissions. An agent has both the permissions that are granted individually and the permissions of all the roles that the agent has bee...
Agent roles allow you to manage permissions for groups of agents more efficiently. Instead of assigning permissions to agents one by one, you can grant permissions at the role level and apply them to multiple agents at once.In the Comm100 system, there ...
You can change agents' email, name, and other information after creating them. The agent's display name which is shown to the visitors can also be edited. To edit agents' information, you need to be the site Administrator or have permission to manage ag...
Comm100 supports unlimited agents and allows you to collaborate with other agents during a chat session. You can add multiple agents to your Comm100 account according to your needs. Step-by-Step Instructions Log in to your Comm100 control panel. From th...
A department represents a business unit in your organization with specific responsibilities. Departments help you group agents and route incoming chats or tickets to the appropriate team, making customer requests easier to manage.Note:The Department fea...
Administrators and agents with permission to manage agents can reset the password for other agents in the Comm100 account. . When resetting a password, the new password must meet the Password Policy configured for your account.
Note: Password Policy is ...
Once signed up to Comm100, charges for your subscription take place automatically based on your billing settings. If the automatic payment fails for some reason, you need to pay your bills manually to renew your subscription.In the following scenarios, ...
You can change your payment information in the Comm100 system any time you want. Step-by-Step InstructionsTo change your payment information, follow these steps:Log in to the Comm100 Control Panel.In the left navigation bar, go to Global Settings Billi...
With Comm100, you can upgrade your trial account to a paid account at any time before your 30-day free trial expires. Once your subscription is successfully activated, your account will be billed automatically according to your selected billing cycle. T...
Comm100 agent system allows you to manage your agents in multiple aspects. If you are a site administrator or have permission to manage agents, you can manage agents in the following ways: Add multiple agents to your account. To learn the details, see t...
Comm100 allows agents to set a preferred time zone so that chat and ticket timestamps display based on the time zone configured in the agent’s profile.
An agent’s time zone setting affects all message timestamps in chats and tickets, including the follo...
To cancel your Comm100 account, contact your Account Manager. After your account is canceled, you will no longer be able to sign in to Comm100 or access the products and data associated with the account.Before canceling your account, review the followin...
Introduction to Comm100 Agent SSOComm100 Agent SSO allows your agents to have a single login across Comm100 and other applications. The supported SSO identity providers include Okta, Azure AD, and Google Cloud Identity. If you are using Okta, you can cr...
The display name is the name you have set for your account. It is shown to your website visitors in your chat window. You can easily change your display name in your Comm100 account.Step by Step InstructionsLog in to your Comm100 Control Panel.From the ...
In Comm100, Contact Identities are unique identifiers for a contact. Contact identities include the contact’s accounts in each messaging channel, such as email address and phone number. To safeguard customer privacy, Comm100 allows you to hide customers...