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Comm100 Spotlights uses AI to identify important customer behaviors, intents, and scenarios in Live Chat conversations, such as churn risk, escalation, and sales opportunities. Spotlights helps you surface important customer signals, take appropriate fo...
Comm100 Sentiment Analysis uses AI to analyze visitor messages during Live Chat and identify their sentiment in real time. It helps agents understand visitor sentiment and changes throughout a conversation, tailor their responses accordingly, and identi...
Comm100 AI Insights offers auto-detection of chat resolution status. The Chat Resolution Status Auto-Detection feature uses LLMs to analyze chat transcripts and determine whether a conversation has been resolved, is pending further action, or is indeter...
Comm100 Spotlights uses AI to identify important customer behaviors, intents, and risk signals in Ticketing Messaging conversations, such as Churn Risk, Escalation, and Sales Opportunity.
For Ticketing Messaging, you can link Spotlights to individual ...
Comm100 Sentiment Analysis uses AI to analyze incoming customer messages in Ticketing Messaging and identify their sentiment as Very Negative, Negative, Neutral, Positive, or Very Positive.When Sentiment Analysis is enabled, the detected sentiment is d...