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2026
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This release update highlights new features and usability improvements added to the Ticketing Messaging product, designed to improve agent efficiency, visibility, and workflow flexibility. Reporting Metric Linking to Ticket DetailsYou can now click dir...
This release introduces new features and usability improvements for Secure Form and AI Automation, designed to improve agent efficiency, expand secure data collection capabilities, and enhance AI knowledge management and reporting visibility. Secure Fo...
This release introduces new features and usability improvements to Ticketing Messaging, aimed at enhancing agent efficiency, increasing visibility, and providing greater flexibility in managing workflows. IMAP Email Account TypeInternet Message Access ...