It’s live! Access exclusive 2026 AI live chat benchmarks & see how your team stacks up.

Unlock the insights
Comm100 Support > Release Notes > 2026
Release Update (Oct 29, 2026) | New Canadian Time Zones

This release adds new regional time zone options for British Columbia (UTC−7), Alberta (UTC−6), and Manitoba (UTC−5) to support upcoming changes to local time rules. These options can be selected instead of the existing shared U.S./Canada time zones.
New Canadian Time Zones.png

If your team or business operations follow local time in one of these regions, you can select the corresponding new regional option and review related time zone settings before November 1, 2026.

You can update your time zone in your profile. This setting affects chat and ticket timestamps, as well as how Reporting data is displayed and grouped. To learn how to change an agent’s time zone, see this article.

Administrators can also review the site time zone under Global Settings > Site > Profile, which is used for Ticketing & Messaging operating hours.
Site Profile.png

Some features have their own time zone settings, including Live Chat Shifts, Custom Report schedules, Booking Service Availability, and Contacts management. You can review and update the selected time zone in each feature as needed.

Note: Existing shared U.S./Canada time zones continue to follow their original daylight-saving time rules. Continuing to use an existing shared time zone for an affected region may result in a one-hour difference in time displays, business-hour calculations, or scheduled tasks from November 1, 2026.