This release adds Viber as a new channel in Ticketing & Messaging. You can now connect Viber Bots to Comm100 and manage one-to-one Viber customer conversations as tickets alongside your other support channels.

You can add and manage multiple Viber Accounts under Ticketing & Messaging > Channels > Viber using Viber Bot tokens. Once connected, incoming Viber messages create or continue tickets, allowing agents to view and reply to customer messages directly from the Agent Console.

To learn how to integrate a Viber Account with Comm100, see this article.