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All your chat conversations are securely stored in our database if you are using our Cloud platform. You can check all the records or search for a particular chat record on your Comm100 account Control Panel.Note:The retention period for chat transcript...
Comm100 Live Chat stores information about all contact history in our database. You can query for a particular contact in your account. There are two ways you can view the contact history of a visitor: viewing the contact history in Agent Console andvie...
Yes. All visitors’ contact histories are available for you.Contact History is the record of navigation,offline message, and chat history of a certain visitor. The contact history of a visitor is recorded and stored on the Comm100 server. You can view a ...
With Comm100 Live Chat, visitors can leave offline messages that include file attachments through the offline message window.When you receive an offline message, you can click the attachment name to open image files in a new browser tab for viewing, or ...