Comm100 AI & Automation offers a wide range of automation features by leveraging AI and generative AI features. In Comm100, we use AI Credits to track the usage of AI & Automation features. The AI Credit volume is shared across all AI features on the same site. Every time an AI feature is used, it consumes your AI Credits quota.
This article introduces how AI Credits are consumed for AI Agent, AI Insights, AI Knowledge, AI Quality Assurance, and AI Training.
AI Credit Consumption of AI Agent Features
Feature Type | Description | Trigger by | AI Credit Consumed |
AI Agent Reply | Every time the visitor interacts with the AI Agent, such as sending a message or selecting a quick reply, and the AI Agent responds. | Triggered automatically when the AI Agent responds to a visitor message. | 1 |
Topic Description Generation | Every time the system generates a description for a Topic. |
| 1 |
Topic Similar Questions Generation | Every time the system generates Similar Questions for a Topic. |
| 1 |
Test Run | Every time a Test Case in a Test Run returns a result. Test Cases that fail without returning a result do not consume AI Credits. |
| 1 per returned result |
Example: How AI Credit Usage Is Calculated in an AI Agent Chat
AI Credit usage in an AI Agent chat can be simply calculated using the formula: AI Credit Usage = Number of Visitor Messages + 1. The extra "+1" accounts for the AI Agent's initial proactive message(s) that starts the conversation.
Below is an example of an AI Agent chat session that includes 4 visitor messages, resulting in a total of 5 AI Credit usages: Total AI Credit Usage = 4 (Visitor Messages) + 1 (Initial Prompt) = 5.
| AI Agent: Hi, how can I help you? [Make an appointment | Report an issue | Contact sales] → Initial AI prompt (counts as +1 AI Credit usage) |
| Visitor: Make an appointment → +1 AI Credit usage |
| AI Agent: Sure. May I have your email address and order ID so I can get your order details? |
| AI Agent: Please input your email address: |
| Visitor: myname@abc.com → +1 AI Credit usage |
| AI Agent: Please input your Order ID: |
| Visitor: 10000 → +1 AI Credit usage |
| AI Agent: Great. Let me check it for you. Please wait... |
| AI Agent: Your order (ID 10000) is shipping and will arrive in Boston on May 15, 2025. |
| AI Agent: The available installation slots for March 16, 2025, are 9 AM, 11 AM, 2 PM, and 4 PM. Please choose one of these slots. |
| Visitor: 11 AM → +1 AI Credit usage |
| AI Agent: Your installation has been scheduled for March 16, 2025, at 11 AM. A confirmation email will be sent to myname@abc.com shortly. |
AI Credit Consumption of AI Insights Features
Feature Type | Description | Trigger by | AI Credit Consumed |
Sentiment Analysis | Every time the system analyzes a visitor’s sentiment. | Automatically triggered by each visitor message. Disabled by default. | 0.2 |
Spotlight - Real Time | Each time the system evaluates a visitor or agent message for Spotlights. | Automatically triggered by each visitor and agent message. Disabled by default. | 1 |
Spotlight - After Chat Ends | Each time the system evaluates a completed chat for Spotlights. | Automatically triggered when a chat ends. Disabled by default. | 1 |
Chat Resolution Status | Each time the system determines the resolution status of a chat. | Automatically triggered when a chat ends. Disabled by default. | 1 |
AI Credit Consumption of AI Knowledge Features
Feature Type | Description | Trigger by | AI Credit Consumed |
Revision Recommendation | Every time AI Knowledge generates a Revision recommendation for an existing article. | Triggered manually by agents when starting an analysis. | 40 for each 5,000-word article |
New Article Recommendation | Every time AI Knowledge generates a New Article recommendation based on identified content gaps. | Triggered manually by agents when starting an analysis. | 33 for each 5,000-word article |
AI Credit Consumption of AI Quality Assurance Features
Feature Type | Description | Trigger by | AI Credit Consumed |
Reviews | Every time AI Quality Assurance reviews a chat. | Triggered manually by agents when starting a review. | 13 per chat |
AI Credit Consumption of AI Training Features
Feature Type | Description | Trigger by | AI Credit Consumed |
Chat Simulations | Every time AI Training generates a Simulation question and reviews the agent's answer. | Triggered manually by agents when creating a simulation. | 8 per question |
Quiz Management - Question Generation | Every time AI Training generates a Quiz question. | Triggered manually by agents when generating a quiz. | 4 per question |
Quiz Management - Question Review | Every time AI Training reviews the agent's answer to a Quiz question. | Triggered automatically when an agent submits a quiz. | 4 per question |