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AI Quality Assurance
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AI Quality Assurance automatically evaluates every chat based on selected Review Profiles, which define both the knowledge sources and the guideline categories to be used for assessment. It generates detailed Accuracy and Guideline Compliance scores wit...
Guidelines help you define and measure how well your team follows your organization’s quality standards during chat interactions. Each guideline represents a rule or best practice you want to enforce — such as “Verify customer identity before sharing ac...